Privacy Policy

Uttarakhand offers a fine blend of luxury, adventure & spirituality. Explore Our Variety of Destinations.

Effective Date: 01.10.2024
Place: Ramnagar, Uttarakhand

Banzaara Vacations Pvt. Ltd. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our clients, customers, and website visitors (“you,” “your”). This Privacy Policy is designed to comply with applicable laws governing the collection, use, storage, and protection of personal information, including but not limited to the Information Technology Act, 2000, and its relevant rules and amendments.

By accessing our services, website, or providing personal information to us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

  • “Personal Information” means any information that relates to an identified or identifiable individual, including but not limited to name, address, email address, phone number, passport details, payment information, and any sensitive personal data.
  • “Processing” means any operation or set of operations performed on Personal Information, including collection, use, disclosure, storage, and deletion.
  • “Service Providers” means third-party entities providing services on our behalf, including but not limited to hotels, transportation, payment processors, and activity operators.

2. Scope of this Policy

This Privacy Policy applies to:

  1. Personal Information collected through our website, phone calls, in-person communications, and third-party platforms.
  2. Information shared when using our services, including bookings, inquiries, and related communications.

This Policy does not cover the practices of third-party websites, platforms, or applications that we do not own or control.

3. Information We Collect

We may collect and process the following categories of Personal Information:

  1. Contact Information:
    • Full name, phone number, email address, and postal address.
  2. Booking and Travel Information:
    • Passport details, visa information, destination preferences, travel dates, group size, and any special travel requirements.
  3. Payment Information:
    • Credit/debit card numbers, bank details, and payment-related information processed securely through third-party gateways.
  4. Technical Information:
    • IP address, browser type, device details, cookies, website interaction data, and geolocation information.
  5. Feedback and Communication:
    • Communications via email, calls, forms, surveys, or social media.
  6. Sensitive Personal Information:
    • Any health-related data (e.g., dietary restrictions or accessibility requirements) only when voluntarily provided and necessary for service delivery.

4. How We Use Personal Information

We process Personal Information for the following lawful purposes:

  1. To Provide Services:
    • Facilitating bookings, issuing confirmations, and creating personalized itineraries.
    • Coordinating with Service Providers (e.g., hotels, transport, and activity vendors).
  2. For Payment Processing:
    • Ensuring secure and lawful processing of payments and invoicing.
  3. For Communication:
    • Responding to inquiries, providing updates, and sending travel-related information.
    • Sending promotional content, newsletters, and offers (only with your consent).
  4. For Website Analytics and Improvements:
    • Improving website functionality, user experience, and analyzing visitor behavior.
  5. To Comply with Legal Obligations:
    • Meeting obligations under applicable laws, regulations, or government requests.
  6. For Security Purposes:
    • Preventing unauthorized access, fraud, or illegal activities.

5. Sharing of Personal Information

We do not sell, lease, or trade Personal Information to third parties. However, we may share your Personal Information under the following circumstances:

  1. Service Providers:
    • Personal Information is shared with trusted vendors (hotels, transport operators, guides, etc.) solely for fulfilling bookings and delivering services.
  2. Payment Processors:
    • We use secure third-party payment gateways to process payments. Your payment data is handled in compliance with applicable laws and industry standards (e.g., PCI-DSS).
  3. Legal Compliance:
    • Personal Information may be disclosed if required by law, court orders, government regulations, or to protect our legal rights.
  4. Business Transfers:
    • In the event of a merger, acquisition, or asset sale, Personal Information may be transferred as part of the business transition.

6. Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Upon completion, your information will be securely deleted, anonymized, or archived.

7. Security Measures

We implement the following measures to protect Personal Information:

  1. Data Encryption: All sensitive information is encrypted during transmission and storage.
  2. Access Control: Only authorized personnel with specific needs have access to Personal Information.
  3. Monitoring and Updates: Our systems are monitored, and regular updates are applied to mitigate risks of unauthorized access, data loss, or breaches.
  4. Third-Party Compliance: Vendors and partners are contractually required to comply with data protection standards.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze user behavior, and improve services. Users may manage or disable cookies through their browser settings, though this may affect website performance.

9. Your Rights

You have the following rights regarding your Personal Information:

  1. Access: Request access to the Personal Information we hold about you.
  2. Correction: Request correction of inaccurate or incomplete information.
  3. Deletion: Request deletion of your Personal Information when it is no longer necessary.
  4. Withdraw Consent: Opt-out of marketing communications at any time.
  5. Objection and Restriction: Object to or request restrictions on how we process your data.

To exercise any of these rights, please contact us at the details provided below.

10. International Data Transfers

If your Personal Information is transferred outside India, we ensure adequate protection in compliance with applicable laws.

11. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be communicated on our website with the updated Effective Date. Continued use of our services after updates constitutes acceptance of the revised terms.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Banzaara Vacations Pvt. Ltd.
Address: Ramnagar, Uttarakhand
Phone: +91 92500 222 22
Email: abi@banzaaratravels.com
Website: banzaaratravels.com

Join our Newsletter To Keep Up To Date With Us!